Shipping & Returns
SHIPPING & DELIVERY
Our warehouse is ready to ship products to you fast! As one of Brisbane's only dedicated Gym Equipment suppliers, our products are sent directly from our Darra Warehouse. That means faster shipping and less hassle!
SHIPMENT PROCESSING TIMES
All orders are processed within 1-2 business days from our warehouse in Darra, Brisbane.
SHIPPING RATES AND DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipment method |
Estimated delivery time |
Shipment cost |
| 25km around our store | Within 1-2 business days | Free for orders over $500 |
|
Local Delivery (Brisbane) |
Within 1-2 business days |
Based on price |
| Interstate - Fastway, Sendle, AU post (Small item) | Normally 2-10 business days | Based on weight & location |
| Interstate - Toll, TNT, Followmont (Large item) | Normally 2-10 business days | Based on weight & location |
We use various reputable shipping services depending on the location.
While we try our best to ensure that shipments are delivered as fast as possible and use the best carriers available, some delieveries may have unexpected delays. In this case, please check your email confirmation for the tracking number and contact the shipping carrier for an update. If you are unable to find your tracking number, you can contact us.
Shipping Confirmation & Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
CUSTOMS, DUTIES AND TAXES
All prices are inclusive of 10% GST.
DAMAGES
If the product is damaged you can let us know at shipping@olijoy.com.au.
Please ensure that you keep the box/packaging for your product in case the item needs to be returned. If you have not kept the box/packaging for your order, we will need to reduce the refund amount by the packaging cost.
INTERNATIONAL SHIPPING
We currently do not ship outside Australia.
PICKUP - CLICK & COLLECT
In-store pickup is available for online orders.
Our warehouse address is: B1/2688 Ipswich Rd, Darra QLD 4076
Choose the pickup option at checkout:
Your order will be ready for pickup within 1 hour during business hours:
Mon - Fri, 9am - 5:30pm
Sat - Sun, 9am - 3pm
For 1 hour click & collect, please give us a call to confirm your arrival time: 07 3713 7700
RETURNS
Returns are allowed within 30 days of purchase, customers are liable for the return shipping cost (unless making a damages, fault or warranty claim). Email shipping@olijoy.com.au to file a return claim. More info here.
Please ensure that you keep the box/packaging for your product in case the item needs to be returned. If you have not kept the box/packaging for your order, we will need to reduce the refund amount by the packaging cost.
